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    Return Policy | Warranty

    Sharkbanz 2 and Sharkbanz are protected from defects resulting from faulty workmanship or materials for a period of 1 year from the date of purchase.

    Returns on unused Sharkbanz product will be accepted for 30 days. Product box must be unopened, unused, and contain all packaging inserts. Packaging must be clean and undamaged. Take care in properly packing and shipping your return. Product will be inspected upon receipt and evaluated for refund. Opened and/or used products will not be refunded. Please allow approximately 2 weeks from ship date for return and funds to be processed and deposited into your bank account. Processing time can be faster or slower depending on your banking partner. If purchased through Sharkbanz.com:

    1. Please email connect@sharkbanz.com for all returns processing. If purchased through a retailer, please contact that retailer directly.

    2. In your email to connect@sharkbanz.com include the following:
    • First Name, Last Name
    • Order Number
    • Reason for Return
    3. Await return email and confirmation from Sharkbanz representative. You must receive this confirmation before mailing the product back or we cannot confirm your return and issue a refund.

    4. Customer is responsible for return shipping charges. We encourage you to properly package your product and request for tracking information from your designated courier.

    Shipping Policy

    We want you to get you your Sharkbanz® as soon as possible. That’s why we make every effort to
    process your order quickly so you can put your Sharkbanz® to good use sooner.
    Sharkbanz offers free Standard Ground shipping on qualified orders. Valid on orders shipped within the United States only.

    Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.


    We've made every effort to get your orders processed and shipped faster. 2 Day Express and Overnight orders should be placed by 10:00 AM PST for quickest delivery. Expedited orders placed after 10:00 AM CT will require an additional business day for processing. This excludes weekends and holidays. All "Delivery by" dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice. 2 Day Express options may not be available in all areas.

    The following shipping options are available to you, but may be limited by product purchased or your local delivery options. Note that expedited shipping options do not expedite production time frames.

    Sharkbanz will not be shipping or delivering on the following dates in 2019. Please note shipping estimates will begin the following business day.

    New Year’s Day - January 1, 2019
    Easter Sunday - April 21, 2019
    Memorial Day - May 27, 2019
    Independence Day - July 4, 2019
    Labor Day - September 2, 2019
    Thanksgiving Day - November 28, 2019
    Christmas Day - December 25, 2019
    New Year’s Day - January 1, 2020


    Due to the distance, shipments will take a minimum of 5 business days to arrive. Look for a shipment tracking number via email when your order has been processed. Note, some deliveries to Hawaii may be transferred to USPS for local delivery. Promotional shipping (e.g., free shipping) is only applied to orders shipped within the United States.


    For questions on international shipping, please refer to Regional Sharkbanz Websites or Contact Us directly.